SHIPPING POLICY

All orders are processed and dispatched from Australia within 1–5 business days. Domestic orders include complimentary shipping via Australia Post. International customers are charged a flat rate of 45 AUD, with complimentary postage on orders over 350 AUD. Cancellations may be requested within one hour of placing an order.  Once fulfilment has begun, we’re unable to cancel it. International orders are shipped primarily with DHL Express, and occasionally via Australia Post for remote destinations. If the “release without signature” option is selected, Ayllón cannot be held responsible for any loss of the parcel.Please note that, except for the US and Australia, product prices do not include taxes or import duties. International customers are responsible for any additional charges imposed by local customs authorities upon the parcel’s arrival.

We are unable to issue refunds for duties, taxes, customs charges, return shipping fees, or other costs incurred as a result of a shipment being refused or abandoned. If a package is declined and returned to us, any return shipping, handling, customs clearance, or carrier charges will be deducted from any applicable refund.

RETURNS POLICY

For returns, please contact us at care@ayllon.co with your order number and the reason for your return or exchange.
We accept returns for store credit only. In the case of a fault, once the item is received and assessed, we will issue a refund using the original method of payment. Returns and exchanges are not permitted after 14 days from the date of delivery. Items must be returned in their original condition, using a trackable service, to be eligible for store credit or exchange. Items purchased with a sale code are final sale.

Customers residing in the European Union may have the right to withdraw from their purchase within 14 days of receiving their order, in accordance with applicable consumer rights. Please contact care@ayllon.co within 14 days of delivery if you wish to withdraw.
Returned items must be sent back in their original condition and packaging. Where a valid right of withdrawal applies, a refund will be issued to the original payment method. Customers are responsible for arranging and covering all return shipping costs. Any duties, taxes, customs fees, import charges, or similar amounts paid to third parties at the time of purchase or importation cannot be refunded. 

Please note that return and exchange shipping costs are the responsibility of the customer. You are welcome to use any postal or courier service of your choice as long as it is trackable.

As a small business based in Australia, we aim to limit unnecessary back-and-forth shipping wherever possible, and encourage thoughtful purchasing as part of the way we operate.