SHIPPING POLICY
All orders will be processed and dispatched from Australia within 1-5 working days. Domestic orders receive free shipping via Australia Post. International customers will be charged a 45 AUD flat fee. International orders over 300 AUD will receive complimentary shipping. Overseas orders are mostly posted with DHL Express, and occasionally with Australia Post Express for remote areas.
All orders will be processed and dispatched from Australia within 1-5 working days. Domestic orders receive free shipping via Australia Post. International customers will be charged a 45 AUD flat fee. International orders over 300 AUD will receive complimentary shipping. Overseas orders are mostly posted with DHL Express, and occasionally with Australia Post Express for remote areas.
If the 'release without signature' feature is selected by the customer, we are not responsible for the loss of your parcel.
Please note that the price of our products does not include any taxes or import duties. International customers are responsible for assessing any additional costs imposed by the local government upon delivery to the destination country. We are unable to facilitate refunds and cancellations if the customer refuses to pay duties & taxes once the order was shipped.
RETURNS POLICY
An order can be cancelled only within a hour of being placed. For returns, please email us at info@ayllon.co with your order number and the reason for your return or exchange. We only accept returns for a store credit. In the case of a fault, once the return is received, we will refund the full value of the goods, using the same method as the original payment. Returns and exchanges will not be permitted after 15 days from the date of receipt. Item must be mailed back in the same condition as received with trackable delivery to be eligible for store credit or exchange. We are not responsible for return or exchange shipping costs.